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2.2
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
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Product or Service Quality
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I ordered from this website last week. The website guaranteed a Christmas delivery.

I hadn't received my tracking information so I called the company. The funds cleared my account the day after I placed my order. A rep gets on the line and states that they do not have my size. They never contacted me to inform me of this.

So I would have been waiting until it was too late for a pair of shoes that I was never going to get.

This is the only thing my daughter asked for Christmas and she wouldn't have understood the excuses they provided me. I doubt the funds will be back in my account in time to go buy them somewhere else.

Reason of review: Order processing issue.

Monetary Loss: $40.

Preferred solution: Full refund.

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