Anonymous

WASTED MONEY

IN OCTOBER 2017 I ORDERED A PAIR OF LIGHT UP SHOES. SIZE 7.

THEY FAILED TO TELL ME THEIR SHOES ARE FROM EUROPE AND I WOULD NEED A SIZE 9. IN ORDER TO RETURN THEM I HAD TO TAKE PHOTOS OF THE SHOES TO SHOW THEY HAD NOT BEEN WORN, DOWNLOAD AND PRINT OUT FORMS THEN WAIT FOR SHIPPING LABEL TO BE APPROVED, DOWNLOAD AND PRINT IT AND RETURN SHOES. ORDERED ON THE 11TH HAD THEM WITHIN A WEEK . SHIPPED BACK.

WAIT ALMOST A MONTH TO GET THEM. WITHIN 3 DAYS LIGHTS ON LEFT SHOE WENT OUT TRIED FILING A CLAIM WITH COMPANY THEY SAID NO. THEY SAID IT HAD BEEN 14 DAYS AND OVER PAST PURCHASE. TRIED TO MAKE THEM UNDERSTAND I JUST GOT THEM A FEW DAYS PRIOR.

BUT THEY WERE GOING FROM WHEN I HAD FIRST ORDERED THEM IN OCT. AND IT WAS NOW NOV. THEY DID NOT WANT TO RETURN MY MONEY. $44.00 DOWN THE DRAIN.

THIS IS THE WORST COMPANY ON LINE TO ORDER SHOES FROM. TRUST ME.

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Reason of review:
Return, Exchange or Cancellation Policy
Olivette Fuu

Very disgusted

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Hoverkicks - Very disgusted
Paid $150 for these for my son's birthday yesterday and the orange light doesn't work. I ordered these in May, and I'm aware the return policy is only good for 30 days (they've been hiding on my closet). However, the box was never opened til yesterday. He hasn't even worn these yet. Yet you won't even let me return them for a working pair. These came defective and should be replaced regardless of when I received them.
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Cons:
  • Customer service
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

HoverKicks bad business

Their refund/exchange policy is horrible, their so called upper management/customer service is worthless. Out of money & they wont make it right, a big scam. The left shoe does not work, shoes have never been worn. I only asked for an exchange of the shoes that have been paid in full for. Response "it's past the "14" days refund/exchange policy, this is very unacceptable. Now a worthless product to do what with, mow the grass & do yard work in the shoes...Never has had a horrible experience like this with any other products ordered on line, this is the worst. Wont do business with them ever.
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Loss:
$50
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Anonymous

Scam Just to Get your Money

I purchased shoes from Hoverkicks.com on Dec 18, 2016. They arrived on December 22. The shoes are supposed to light up. One shoe did not light up. I contacted their 800 number the next day and was advised to check the battery connection in the shoe. I did that and the shoe still did not work. I was told to take pictures of the shoes to ensure they were not damaged and return them to the company, who required me to send them a tracking number, which I had to purchase through the postal service. There is a 15% re-stocking fee indicated on their website. I asked about whether I would get a full refund since the shoes did not work. I was told I would, that the re-stocking fee was for those people who returned the shoes because they did not like them. I returned the shoes and was issued a refund to my Paypal account in the amount of $67.15 on January 25th, 2017. I immediately contacted the company about the remainder of my money and spoke with "Dave". He advised that I should have received a full refund and that he would "walk the request to pay the remaining money over and it should be completed within 24 hours." On February 6th, I sent a follow-up email to Hoverkicks and received no response. On 2/17/17, I sent a second email requesting my remaining refund amount. I received an email this morning stating that a decision had been made by upper management who determined that the 15% re-stocking fee would not be refunded. When I replied back that this was unacceptable and I expected that the assurances of a full refund be honored, I received no additional response. The internet complaint boards are riddled with complaints of a similar nature, no working shoes, excuses as to why people aren't entitled to a refund, poor customer service. The abundance of complaints seems to indicate that it is an accepted business practice to send out effective shoes and keep part of the money from the purchase price. That in itself is a scam that should be looked into by the AG's office.
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Loss:
$12
Cons:
  • Poor exchange policy
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

I purchased shoes from Hoverkicks.com end of February 2017.They arrived on March 8, 2017. These shoes have not been worn, only to try them on to see if they fit.

I was still winter so, no need to wear them, until weather changed. Went back to check the lights on the shoes early this month April 2017, low & behold the left shoe not working.

The shoes are supposed to light up. One shoe did not light up. Went on the website and followed their instructions about the battery was advised to check the battery connection in the shoe.

I did that and the shoe still did not work. Started making contact thru emails with the customer service department.

I was told to take pictures of the shoes to ensure they were not damaged and send the email to the company, this was all done through there email as required... basically after numerous back & forth email the final result was so sorry, so sad, too bad, they will not take the return or the exchange.

The shoes have never been worn, but to try them on when they arrived to see if they fit. I then made a phone call 4/21/2017 to the customer service 212-244-**** and spoke with Coles. Coles apologized for the issue of the shoe & then stated he couldn't do anything about the exchange/refund of the shoes, said I needed to speak with higher up a supervisor. "Robert" the so called manager got on the phone, I explained the same situation to him about the shoes and his response to me was "it's past the "14" days exchange/refund.

I advised him this was very "unacceptable", I have paid monies for a product that does not work, his response again "it's past the 14 days", no other response was ever given & this phone call took place on 4/21/2017 at 9:39am CST.

When I replied back that this was unacceptable and I expected that the assurances of a full refund be honored, I received the same response from "Robert" "it's past the 14 days" no additional response. The internet complaint boards are riddled with complaints of a similar nature, no working shoes, excuses as to why people aren't entitled to a refund, poor customer service.

Please don't waste your time buying these shoes , there "so called" upper management sucks. I advised "Robert" I will report this to the Better Business Bureau, his response was a chuckle.

Anonymous

Terrible Terrible Terrible

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On November 21, 2016 I purchased a pair of $79 Hoverkicks as a Christmas gift for my 10 year old daughter. On Christmas Day, December 25th, I contacted Hoverkicks to inquiry about an exchange for a larger size.

I informed the company of my situation, that the sneakers were never worn, and then received a response saying that my return request was denied because it was not within the 15 day return policy. Several other emails were sent to the company, again explaining the situation, but only received generic responses back reminding me of the return policy. I tried calling the company's listed number (212-244-****) several times over the last two months (to the day), but could never reach a live person. Aside from the fact that this is terrible customer service, my daughter is out of a Christmas gift that was #1 on her list.

I am fully on board with paying a restocking fee, but I would like to be able to exchange for the proper size. And the fact that I cannot correspond or speak with a live customer service representative is inexcusable.

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Loss:
$79
Cons:
  • No customer service
  • Poor exchange policy
Reason of review:
Poor customer service

Preferred solution: Full refund